Website support

This page provides tips for viewing and printing pages from our website.

Other pages on this site offer
help on how to get a website ID, or how to get your password resent to you
tips on how to use the site search
an overview of the structure of the site.

If you have any other questions or comments about this site, please contact us.

This website has been designed to work best with Microsoft Internet Explorer 6 or above running under Windows and has been tested with most other common browsers and platforms.

You may want to keep in mind the following:

Viewing/Printing Adobe Acrobat files
Much of DDS Product documentation is in Acrobat (.pdf) format. In order to work with these files you'll need to download and install the Adobe Reader. The Adobe Reader allows you to view, print and search (version 4 and above only) Acrobat documents from within your Web browser.

Also keep in mind: Upgrading to the latest version of Adobe Reader will solve most general problems with viewing pdfs. If this does not help try upgrading your browser (Microsoft Internet Explorer 6 recommended).

Acrobat files are generally better suited for printing than typical Web documents. However, large manuals may take some time to download if you are connected via a modem. If you have trouble viewing the Acrobat file on your browser, you may wish to download the entire document and view locally rather than trying to view directly in the browser. Just right-click the attachment (Option-click for Macintosh) and Save Target As... to your hard disk or local network.

Printing from the browser
If the document does not have an Acrobat version, you may wish to hide your headers and footers when you print:
In Explorer 5 and above, select File>Page Setup and delete the text from the Header and
-i-Footer boxes.
In Netscape 6 and above, select File>Page Setup and choose blank in the selection
-i-menus on the Margins & Header/Footer tab.

Report samples online (in the System Updates): If an update includes a report sample that appears to be wrapping its lines strangely, try reducing your screen font size:
In Explorer 5 and above, select View>Text Size>Smaller.
In Firefox 1 and above, select View>Text Size > Decrease.